Resources for You

If you need help but aren’t sure where to start, Banff’s Emergency Social Services team can point you in the right direction. Email help@banff.ca or call 403.762.1251, Monday – Friday 8.30AM – 4.30PM.

Outside of office hours, you can call 2-1-1 for Alberta’s help services, who can connect you to programs in our community. 

Finally, don’t forget our Employee Assistance Program! Homewood Health provide free, 100% confidential support for a wide range of concerns. Use the online service or call 1-800-663-1142 any time. When asked for your employer, use Arctos & Bird Management Ltd. 

New Arrivals & Temporary Foreign Workers

At one point in time, almost everyone in the Banff community was new to town! If you’re here on a work permit, Settlement Services and the Bow Valley Immigration Partnership share helpful information for accessing local services, planning a path to Permanent Residency or Citizenship, language learning and translation and more! Settlement Services are free and confidential. Staff can contact Settlement Services directly or contact HR to set up a referral.

There are regular in-person help sessions in Banff and Canmore, so scroll through their feed below, or follow on your socials for the latest announcements. 

BanffLIFE is a program for all Banff residents aged 18-30, offering fun group activities, casual drop-in events and plenty of helpful information to help you make connections and get the most out of living in Banff.  

Coming Up

Food & Housing

If you’re struggling to manage living costs, there are local services worth exploring.

Housing is always a challenge in Banff. The YWCA has a range of affordable housing options from single rooms to larger units, though these are always in high demand. They also offer emergency shelter for anyone fleeing violence at home. 

For lower-cost groceries, Banff Food Rescue saves food from going to waste and offers it by donation, with three pick-up days per week. Banff and Canmore Food & Friends serve simple, hearty community meals – a great way to meet people as well as enjoy dinner! 

Mental Health & Wellbeing

Visit SeeTheSigns.ca for online resources to understand your mental health and get help when you need it. 

Explore the Banff Lake Louise Hospitality Association’s support section for links to online and telephone support, plus information in other languages. 

Call 811 or explore resources available through Alberta Health Services. 

THE NEW MENTAL HEALTH EMERGENCY NUMBER: 998.

If you are in crisis, thinking about suicide, or worried about a friend, call 9-9-8 for emergency support 24/7. 

Contact our Employee Assistance Program Online, or by phone at 1-800-663-1142. They provide entirely confidential support for a range of questions, including connecting you with healthcare providers. Use Arctos & Bird Management Ltd. as the company name to access this service free of charge – we’ll never know you called! 

Staff and family are eligible

All staff, including part-time and casual employees, along with their families, are eligible for the Employee Assistance Program from the first day of employment.