Concierge

Only minutes from the centre of Banff, The Juniper Hotel is surrounded by nature. We have 52 guest rooms, a top-rated restaurant and some of the best mountain views in the valley. We’re proud to be rated in Banff’s Top 5 hotels by our guests. It’s an uplifting place to come to work!

At the Juniper hotel, we connect guests with the most inspiring adventures, natural wonders and cultural experiences in Banff National Park. Our concierges are their mountain guides, ensuring an authentic and personalized experience throughout their stay. You’ll bring knowledge, passion and warmth to this role, delivering excellent service that feels both professional and approachable.

The Juniper Hotel is part of Arctos & Bird, a local company with a purpose: to inspire guests, uplift our communities and nurture our environment.

We are committed to creating an inclusive space for all our team members. We would be happy to discuss any accommodations to support you as an applicant.

Key Skills

• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Knowledge of local attractions, restaurants, and transportation options.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor, with a positive attitude and a passion for exceeding guest expectations.
• Familiarity with hotel reservation systems and basic computer proficiency preferred.

Experience

• Guest Service trade certification or a degree in the hospitality field is preferred.
• Previous experience in a customer service, hospitality or guiding role is required.

APPLY NOW

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Do you have legal authorization to work in Canada? (Citizenship, Permanent Residency or Work Permit)

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Are you currently resident in or able to commute to Banff ?

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Benefits & Perks

Arctos & Bird Benefits

Healthy Living Allowance: Up to $600/year
Hotel, Restaurant and Bakery Discounts (Juniper Hotel & Bistro, Wild Flour, Little Wild Coffee)
Staff Accommodation
Comprehensive Group Benefits: Life, Health, Vision & Dental
Employee Assistance Program: 24/7 Confidential Support
Summer Canoe Pass
Team Events
Annual Service Awards
Peer Recognition Awards

Role Perks

• Welcoming team environment
• Independent, boutique hotel surrounded by nature
• Learning opportunities related to art, nature, culture and adventure
• Opportunity to share your passion for Banff National Park