Assistant Front Desk Manager

Only minutes from the centre of Banff, The Juniper Hotel is surrounded by nature. We have 52 guest rooms, a top-rated restaurant and some of the best mountain views in the valley. We’re proud to be rated in Banff’s Top 5 hotels by our guests. It’s an uplifting place to come to work!

We’re looking for an Assistant Front Desk Manager to set the tone for our refreshing mountain retreat. Our ideal candidate is a strong communicator and natural coach. You’ll train and empower your team to deliver thoughtful service and share an authentically local view of Banff with our guests. You’ll organize FD systems and processes to support our revenue and experience goals. Collaborating with colleagues across the business, you’ll make sure a stay at The Juniper is uplifting from start to finish.

This is a chance to grow your leadership skills in a fun, supportive environment, with perks to support your mountain lifestyle.

The Juniper Hotel is part of Arctos & Bird, a local company with a purpose: to inspire guests, uplift our communities and nurture our environment.

We are committed to creating an inclusive space for all our team members. We would be happy to discuss any accommodations to support you as an applicant.

Key Skills

Organizational Skills
Teamwork & Positive Attitude
Attention to Detail
Excellent Communication Skills

Experience

1 year Front Desk Supervisor Experience or 2 years Front Desk experience
National Park, Bow Valley Experience
Hospitality background or education is an asset
Hotel experience

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Do you have legal authorization to work in Canada? (Citizenship, Permanent Residency or Work Permit)

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Are you currently resident in or able to commute to Banff ?

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Benefits & Perks

Arctos & Bird Benefits

Healthy Living Allowance: Up to $600/year
Hotel, Restaurant and Bakery Discounts (Juniper Hotel & Bistro, Wild Flour, Little Wild Coffee)
Staff Accommodation
Comprehensive Group Benefits: Life, Health, Vision & Dental
Employee Assistance Program: 24/7 Confidential Support
Summer Canoe Pass
Team Events
Annual Service Awards
Peer Recognition Awards

Role Perks

Affordable, on-site staff accommodation
Competitive Wages & Benefits
Hotel, Restaurant and Bakery Discounts
Professional Development Opportunities
Active Living Allowance
Team Events and Activities